Privacy Policy

1. What Information We Collect

We collect data you provide during registration, checkout, or while contacting us. This includes:

• Full Name, Mobile Number, Email Address
• Shipping & Billing Addresses
• Order History & Pet Preferences
• Payment method (never stored on our server)

2. Why We Collect It

We use this data to:

• Deliver your orders promptly and accurately
• Send order updates and promotional offers
• Improve our services and personalize your shopping experience
• Detect fraud and secure your transactions

3. Do We Share Your Information?

We don’t sell your personal data—ever. We may share it only with:

• Trusted courier and logistics partners
• Payment gateways (like Razorpay, Paytm, UPI)
• Compliance authorities if legally required

4. Cookies & Tracking Technologies

We use cookies and third-party analytics (like Google Analytics) to:

• Remember your login and cart state
• Understand how visitors use our website
• Improve performance and usability

You can disable cookies via your browser settings if you prefer.

5. How We Protect Your Data

Your data is protected using modern encryption (SSL), secure cloud servers, and strict internal controls. However, no method is 100% hack-proof—please take precautions like using strong passwords.

6. Your Rights

You have the right to:

• Access or update your account data
• Request deletion of your personal information
• Unsubscribe from marketing communications

Contact us at petlovershadapsar@gmail.com for any such request.

7. Children’s Privacy

We do not knowingly collect information from users under the age of 13. If we find such data, we delete it immediately.

8. Changes to This Policy

We may update this privacy policy as our business evolves. All changes will be posted here with the effective date.

Last updated: August 27, 2025